Candidates may reschedule their exam on the web at no cost to them prior to the 72-hour window. Cancellations and rescheduling prior to the 72-hour window can be done directly on the Pearson VUE site. You may also reschedule or cancel via the Pearson VUE call center (1-866-389-8339) up to 72 hours before the exam for a fee of US$20. If you cancel or reschedule an exam within 24 to 72 hours of your scheduled time, there will be a fee of US$100 collected by Pearson VUE. There is an additional fee for scheduling an exam by phone rather than by using the online system. Pearson VUE call centers will answer questions for assisting with online scheduling free of charge. However, if the exam is scheduled on the phone, there will be a US$20 fee collected by Pearson VUE. If you cancel your exam within 24 hours or do not show up for your scheduled appointment, you will need to contact ACAMS and you will be charged for a new authorization (US$299 private sector/US$199 public sector).To schedule a re-take, the candidate must:
- Request an invoice through the Contact Us page online;
- Pay the examination fee for their new authorization to Test-US$299 for Private members and US$199 for Public member;
- Reschedule their exam through the test delivery website.