Hello, how can we help?

I am an ACAMS member. DO I still need to create a jobseeker account?

Yes. Your jobseeker account is separate. This allows you to have a separate email address and separate information in your jobseeker account.

Do I need to an ACAMS member to create a jobseeker account?

Yes. This is a member benefit.

It says I have an account, but I do not remember creating one

Our job board is part of the YourMembership Network of job boards. It is possible that you have created an account on another job board that is also part of the Network. If that is the case, you will use the same login and account to manage your job search on our job board.

How can I reset my password?

If you cannot remember your password, click on the “forgot your password?” link at the login page. A reset password link will then be emailed to you.

What if I do not have an email address?

We require that you have a valid and working email address. Besides the fact that you will be using this to login to your account, this is how employers send job opportunities to you. If you do not have an email address, you may get one for free at the following websites: Google Mail, Microsoft’s Hotmail, or Yahoo Mail.

Why do I always get logged out? It seems I am always having to log back in.

For your security, the software logs you out automatically after 30 minutes of inactivity. If you are using your own computer and you want to deactivate this feature, next time you log in, check the checkbox “Save my login information.” This will keep you logged in from your computer until you log out of your account by clicking the “Logout” link.

How do I log out?

Under “Welcome [your name]” you will find the option to log out.

Can I edit my account settings/information such as my email address or name?

Yes. Once you login to your jobseeker account and click on “My Account” you will see a section labeled Settings. To view your account options, click the drop down arrow. Under “Your Information” and “Security” you will be able to change your email address, name or reset your password.

How can I change my password?

To change your password, login to your jobseeker account, go to “My Account” and then click the drop down arrow under Settings. Under the Security portion, click to “Reset Your Password.”

What are “My Contact Requests?”

If you have a Career Profile created and listed on the website, employers will be able to submit “Contact Requests” to you. When an employer reviews your online Career Profile, they see everything you have listed except your name and contact information. If the employer feels you are qualified for an opportunity they have available, they will create a summary of their opportunity for you to review. This summary will be emailed to you and will be placed in the “My Contact Requests” area of your account. You will review this opportunity and decide whether or not you want to be considered for the opportunity. If you indicate you are interested, we then release your name and contact information to the employer so that they can get in touch with you directly. When you receive a new “Contact Request,” you must respond to it within 14 days or will be treated as a decline.

What is “My Messages?”

This area will contain messages sent from employers and from the administrator. Many employers prefer using this to email because it is more organized and convenient for them. You will be notified by email if a new message exists in your message inbox.

What are “My Job Applications?”

Contained in this area are the jobs that you have applied for through the software. This does not contain any jobs for which you faxed your resume, or applied in any other way than through our website. You may store notes on these jobs by clicking the + icon. You may also review the application you submitted by clicking the “View” link. After three months’ time, these applications will automatically be removed from this area by our system.

What are “My Saved Jobs?”

You are able to set aside jobs that interest you from the job listings. When you save one of these jobs it gets stored in your “My Saved Jobs” area under “My Account.” You can then come back to “My Saved Jobs” after you are through with your job search and apply to the jobs you have saved. Once you apply for one of the jobs, it automatically gets removed from this section and then moved to the “My Job Applications” section.

I no longer want notifications sent to me. Is there a way that I can turn that off?

Yes. Once sign into your jobseeker account, go to “My Account,” which is located under the “Job Seeker” tab. Under Settings, you will notice your account name. Click the drop down arrow to bring down the available account options. Under “My Preferences” you will notice a drop down option selection under “New Message Notifications.” Change “Notify me immediately” to “Do not notify me.” Please note that this will only prevent you from receiving general informational emails from us. If you have a Job Alert running, it will continue to send you emails regarding job matches. If you do not want these, go to the “Job Alerts” tab and stop or delete your alerts.

How do I delete my account?

To delete your account, first login. Once logged in, go to “My Account,” which is located under the “Job Seeker” tab. There you will see “Delete” under Setting options. This will open up a page that will ask you to confirm that you want to delete your account.

Please note that by deleting your account, you will no longer have access to your job alerts, saved jobs, resumes, cover letters, career profile, or anything else from your account.

Can I upload my resume to my account?

Yes. Go to “Manage Resumes,” which is located under the “Job Seeker” tab and you should see a button toward the bottom of the page that says “Upload Resume File.” Click on this button to upload your resume to your account.

What types of files does the website accept if I want to upload my resume?

Currently the job board accepts either Word documents (.doc) or PDF documents (.pdf).

What if I do not have a document to upload? Can I build my resume online?

Yes. Go to “Manage Resumes,” which is located under the “Job Seeker” tab and you will see a button toward the bottom of the page that says “Build Resume Online.” Click on this button to build your online resume.

What is my resume used for on the job board?

Your anonymous resume gets listed in the resume bank for employers to view. They will see everything you put in except for your name and contact information. When an employer reviews your anonymous resume and decides they want to consider you for an opportunity, they will construct an overview that will be emailed to you and placed in the “My Contact Requests” section of your account. You will be able to review these opportunities and decide whether you want to be considered for the position. You can also use your resume to apply for job postings currently posted on the job board that have the Allow Online Applications button enabled.

Does my resume have to be listed in the resume bank?

No. Your anonymous resume does not need to be listed in the resume bank. You can simply use it to apply for online job postings. However, listing your resume in the resume bank will give you increased exposure to find your perfect position.

I purchased a resume upgrade for $25, what exactly does this get me?

With this preferred resume plan, your resume will be placed at the top of the list. This means that your resume will be one of the first resume’s recruiters and employers will see.

How can I search for job postings?

You can search through the currently posted jobs by clicking on “Job Search,” which is located under the “Job Seeker” tab at the top of the page. Here you will be able to search by keyword, location, industry or job function—or a combination of the four job search options.

How can I use key words to search for jobs?

When using a keyword, our search engine looks for the existence of that keyword in the ad description. If it finds that word, it presents that job as one of the matching results. To improve your search, you may use combinations of keywords.

You may use “and” or “or” to help you find the results you want. Placing the word “and” between keywords will make sure only jobs containing both those keywords are returned as matches. Placing the word “or” between keywords will return jobs containing either of those keywords.

Can I sort the job posting by date?

Yes. At the top of the column of dates, click on “Posted.” This will change how the job postings are sorted. The job postings are initially sorted by the most recent positions listed at the top and they get older as you go down the list.

Can I search the job postings by city?

There is no way to search the job postings just by city; however, you can search the job postings by state and then do a keyword search for the city.

Can I save a job posting to my account?

Yes. When you pull up a job posting to view its full description you will see a button at the top of the job posting that will say Save Job. Clicking on this button will save the job to your account. To retrieve the job posting once it has been saved, click on the My Account tab. Here you will find a section labeled “My Saved Jobs.” All of the job postings you have saved will be listed in this section.

Can I save my job search?

Yes. Once you do a search either by keyword, location, industry or job function, you will be able to save this search criteria by clicking on the “Save Search” button at the top of the page. This will allow you to save your search for future use and will also allow you to name it so that you can easily reference the search in case you have multiple saved searches. Once you are ready to pull up a saved search, you will want to login to your jobseeker account and click on the “My Account” tab. Here you will find “My Saved Searches” toward the bottom of the page and it will bring up a list of the searches you have saved.

Why do I see a red arrow next to some job postings?

The red arrow indicates that that position is the most recently viewed position by you. This is an easy way to keep track of where you last left off when looking through the job postings.

Why do some jobs not have an “Apply” link/button?

Some of the jobs listed may not have a link or button that lets you apply through our website. This is because some employers prefer to receive their applications in a different format. For example, some employers may require that you visit their website and apply there, and others may only want to receive faxed resumes, etc. To apply for jobs like this, simply follow the instructions in the ad or apply using any contact information provided in the ad. If there is no visible way to apply for a posting, please create a support ticket and someone in our customer service department will assist you.

Why do some job listings not have a link to the company profile?

This may be because the company does not have a profile or because the company decided to remove the link from their posting.

How will I receive opportunities from employers? How does the service work?

If you have a Career Profile listed on the website, employers may decide to submit Contact Requests to you. If an employer has an interest in you for an opening, they will create an overview of their job opportunity. This will then be emailed to you and also placed in the “My Contact Requests” section of your jobseeker account. You have 14 days to then review this and respond. The sooner you respond the better. Many employers make hiring decisions before the fourteenth day response deadline. If you are interested in the opportunity, you will respond to the Contact Request by clicking the “Contact Me” button/link. We will then release your identity and contact information to the employer, so that they may contact you directly. If you are not interested in being considered for the opportunity, then we will not release your name or identity to the employer. You are in full control over who your identity is revealed to.

What is a Job Alert?

A Job Alert is an automated search that runs each night (or week). It looks for new job opportunities that have been posted that match your job search criteria. When it finds a match, it emails you a brief summary of the job with a link to the job description. Job Alerts make sure you do not miss any new opportunities.

How do I create a Job Alert?

Once logged into your account, click on “Job Alerts,” which is located under the “Job Seeker” tab. Here you will be able to select the criteria you want your Job Alert to search for. The broader your criteria, the more job postings you are going to receive each day or week depending on your delivery preference. When creating a job alert you will have the ability to select the Job Function, Location and Industry you wish for your Job Agent to search for.

Can I stop a Job Alert?

Yes. When you click on the Job Alert tab you will see a list of all your Job Alerts. Toward the right, three links will be visible: stop, update and delete. Stopping the Job Alert will put it on hold, so that you do not receive any more Job Alert emails. Updating the Job Alert will allow you to update the criteria you previously selected. Deleting the Job Alert will delete the job alert completely from your account.

Why doesn’t my Job Alert email me any jobs?

There are a number of reasons your Job Alert is not emailing you any jobs. First, it is possible that your Job Alert criteria is too specific and no new jobs have been posted that match your specific search criteria. You may want to try broadening your search criteria. This will increase the odds that a match is found. The second reason may be that your email provider or your own computer is blocking our emails. Sometimes spam protections are set too strictly and it prevents our emails from getting through.You may need to alter the settings of your privacy firewall software on your computer or contact your email provider to learn more.

What is a Virtual Career Fair?

The Virtual Career Fair connects you directly with employers who have open anti-money laundering/financial crime prevention career opportunities. Since this is a virtual career fair, you will be connected with employers from the comfort of your home or office.

As an attendee you will be able to view the specific opportunities available and information about each hiring organization. You will choose which employers you want to interact with and then engage in a one-on-one chat directly with a recruiter at those organizations. You can share your background, experience, resume and ask questions.

Following your chat interview, you will be able to go back to the Event Lobby and select additional recruiters to chat with from other participating employer companies.

When is the Virtual Career Fair?

The ACAMS Virtual Career Fair occurs either the first or second quarter of every year.

What does this virtual event work?

1. Register-Create your account and fill out the event registration form
2. Explore-Login any time before the event to learn more about participating employers
3. Attend-On the event date and time, login and join the live session from anywhere
4. Connect-During the live event, you’ll be matched in one-on-one timed chats with participating employers

Who should attend the Virtual Career Fair?

• Professionals in the AML/financial crime prevention field seeking new career opportunities
• AML/financial crime prevention students ready to begin their careers
• AML/financial crime prevention professionals seeking to learn more about the various nationwide opportunities available

Is it free to sign up?

Yes, for ACAMS members.

How do I register for this event?

1. To register, visit the Virtual Career Fair page.
2. Once you are on the homepage of the Virtual Career Fair site, click on “Register Now” or “Register with LinkedIn”
3. If you register through LinkedIn you will be asked to allow Brazen to access your LinkedIn profile.
4. If you register through the “Register Now” link you will be asked for your name, email and password.
5. Once you are signed in, make sure to fill out the event registration form.
6. Once you are registered you will receive a registration confirmation email.
7. You can login to the event to view and edit your profile at any time. You will receive additional information and login instructions leading up to the event.

It says I already registered, but I do not remember my password

If you do not remember your password, click on “Register Now” and then “Forgot password?” You will be asked to submit your email address and a reset password email will be sent to that address.

I did not receive an email to reset my password?

Be sure to check your spam folder in your inbox. If you still have not received an email, click here to manually reset your password by entering your email address.

Where can I edit my account information?

After logging into the event click on the “Account Name” icon, which is located on the black navigation bar at the top. This icon will display a dropdown list when clicked. Under the dropdown, you will need to click “Edit Account.”

How do I change my profile picture after I register?

Use the login URL provided in your confirmation email to access the event. Once you are logged into the event, go to the top of your screen and click “Profile” in the upper-right hand corner. Click “Choose File” to choose your new profile picture, then click “save” at the bottom of the page to save your new picture. Make sure that your picture is a jpeg or a png file and is a square shape. The ideal size for your profile picture is 200 pixels by 200 pixels.

How do I return to the event lobby?

Find the Lobby icon, which is visible at the top of the page. The Lobby icon will always be visible while you are in an event.

How do I enter a live event?

1. Navigate to the event landing page.
2. Sign into your account. You will be prompted to enter your email address and password, and then directed to the event landing page.
3. Complete your registration form. If you have already previously completed the event registration, you will automatically enter the event and be taken to the event lobby.

I received an invitation to the chat and clicked “Accept”. Why was I not placed in a chat?

This could have happened for a variety of reasons, which are explained below:

1. Bad connectivity: There could be Internet connectivity issues on either your end or the other user’s end of the connection. Double-check your Internet connection to make sure the issue is not on your end.
2. Chat declined: The other user clicked “Decline” on the chat invitation.
3. Chat invitation timed out: If the other user does not take action to click “Accept” on the chat invitation, the chat invitation will time out.

My chat suddenly ended, what happened?

It is possible that you or the person you are chatting with lost connection resulting in the ended session. Please check your Internet speed settings and refer to the system requirements.

How do I know how long I have to wait to chat with representatives?

Each booth displays statistics about the currently expected wait time and how many participants are currently in the booth.

Can I chat with representatives of all employee booths

Yes, you can be available or in line in multiple booths at a time. Return to the event lobby, enter each booth and click on “Chat” when you are ready to chat. You will automatically be placed into a chat when another participant within the booth is also available. Your upcoming chats, based on your current availability, will always be displayed on the left hand side of the event page.

How do I view my previous chats?

Your chat history is saved in the specific events where the chats took place. To access your chat history from multiple events, you will need to log into each event separately. To access your chat history, click on the “History” icon, which is located on the black navigation bar at the top of the event page. The history page will show you the total number of chats you participated in during the live events. By clicking on a chat you will be able to see an overview of your encounter. You will review your ratings for the representative, their profile and booth overview. You can choose to add a note about the conversation you had. You can also view your chat summary and transcript by clicking on the “Transcript” tab, which is located after you select the “History” icon.

How do I delete my browser cookies

The Discussion Feed can be used to talk with other participants as well as representatives. To access a Discussion Feed, login to the event. From the Event Lobby, choose and enter a booth. Once you are inside a booth, click on the discussion feed located under the booth content section. Please note that not all events have the discussion feed enabled.

How do I delete my browser cookies?

Please visit: https://support.brazenconnect.com/hc/en-us/articles/204259248-How-do-I-delete-my-browser-cookies-

Is the information I enter protected?

Absolutely. Our Privacy Statement clearly states that we will not sell your contact information to third parties for the purpose of marketing directly to you.

Is my information listed anonymously?

Yes. Employers will be able to review all the information you decide to include in your career profile except for your name and contact information. If you are concerned your current employer may come across your career profile, there are ways that you can further disguise yourself. Examples of limiting your information in your career profile include using a short phrase that describes your job instead of the name of your company (“small pharmaceutical company”), listing the town your company is located in and using the county. Tactics like this may help you further protect your anonymity.

Is there a customer service number I can call?

Yes. For help with the ACAMS Career Center, call (U.S.) 860-437-5700 (Monday through Friday 7:30am – 7pm EST) or (Europe) +0207-956-8888.