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When the scholarship recipient is ready to schedule the exam, you must complete the relevant application online. The application approval process takes 10-15 working days from the date you submit your application. Once the application has been approved, you will receive an exam authorization email that contains the following information:
- The exam authorization, which is valid within the scholarship period
- The authorization dates to book your exam
- A link to Pearson VUE, the platform you will use to book your exam (either online or at a testing center)
- To schedule the exam, please use the Exam Authorization Link provided to you in the exam authorization email. When registering for your exam, please ensure that you use the same email address that you submitted during the Scholarship application process. Incorrect details could result in access issues within the LMS and with Pearson VUE.
- On the exam scheduling platform, follow the prompts to select your preferred exam delivery method, date and time.
- Ensure you confirm your appointment to secure your exam slot, you will receive a confirmation email with the details of your appointment.
- You are required to schedule and take your exam within the Scholarship Period. To ensure ample time for a potential exam retake, we strongly recommend completing the first attempt at least three months before the expiration date.
Scholarship recipients have the option to request an extension for their exam if they are within the scholarship period. However, they must become certified within the scholarship period. Please submit the request with a valid reason and any necessary supporting documentation via our Contact Us form on our website
What are the next steps if I fail my Exam?Candidates who do not pass the exam on their first attempt can retake it after 30 days. ACAMS will only subsidize the cost of the first retake, if it is done within the Scholarship Period and/or within any approved extension period granted by ACAMS. The cost of subsequent retakes is to be borne by the recipient. For our retake policy and pricing, please refer to the candidate handbook.
What if I don't complete my Exam during the scholarship period?Failing to complete the exam during the scholarship period could result in the payment of appropriate fees and possible non-qualification of any additional programs that may be offered to the scholarship recipients. Scholarship recipients must have an active ACAMS membership to take the exam.
If the recipients have any issues, they should email scholarships@acams.org with a description of the issue and a copy of relevant previous correspondence to any of the support teams contacted.
How can I reschedule my exam?In order to reschedule the exam on the Pearson VUE website, you must give 72 hours’ notice.
Otherwise, it will be treated as a no-show and additional charges may apply for subsequent reschedule requests.
To reschedule the exam:
- Please use the Exam Authorization Link provided to you in the exam authorization email.
- Open the existing exam appointment and click on the Reschedule button, then follow the prompts to select your new preferred exam date and time.
- Ensure you confirm your new appointment to secure your exam slot, you will receive a confirmation email with the details of your appointment.
Pearson VUE charges a fee of US$100 for rescheduling requests that are submitted less than 72 hours before the scheduled exam. If you do not show up for your scheduled exam, you will need to contact ACAMS for a new authorization. The fee for a new ACAMS authorization is US$299.
Please follow the below instructions if you need to reschedule with less than 72 hours’ notice due to exceptional circumstances (e.g., sickness, emergency, or death of a family member).
- To submit a request to reschedule due to exceptional circumstances, please send a detailed explanation in writing to the ACAMS support at acams.org/en/help-center.
- ACAMS will review your submission. If approved, a new authorization email will be issued by ACAMS. Please allow up to three business days for a response.
Excuses that are clearly a candidate’s fault, that are due to a lack of preparedness, or that result from a lack of effort from the candidate to familiarize themselves with the system will not be accepted.
What should I do if I had technical issues and can't reschedule my exam?If there is an issue during exam delivery, you can use the blue phone button in the recording window to request assistance.
If you get disconnected from the internet, inadvertently close your exam, or something similar that drops the connection, you will have up to one hour to resume the test, not to exceed four hours from the original start time. You must resume the test on the same workstation and cannot move to a new computer. A page will automatically pop-up saying "Alert! The exam has unexpectedly shut down. You may return to your exam by relaunching." Click the "Relaunch" button to resume.
Please go https://www.pearsonvue.com/content/dam/VUE/vue/en/documents/tech-specs/online-proctored/onvue-technical-requirements.pdf to review the Reconnection Guide for additional support and tips.
If for some reason you are not allowed back into the exam, please contact Pearson VUE Customer Support:
https://www.pearsonvue.com/us/en/acams/onvue.html and an agent will assist you
When can I schedule my retake?If a candidate does not pass, they will have the opportunity to retake the specialist level examination based on the following retake policy:
- Candidates who do not pass the exam on their first attempt can retake it after 30 days.
- Candidates who do not pass the exam on their second attempt can retake it after 60 days.
- Candidates who do not pass the exam on their third or more attempts can retake it after 90 days.
- The cost of the first retake is subsidized by ACAMS but the cost of subsequent retakes is to be borne by the scholarship recipient.
The Exam Authorization is a crucial resource provided to individuals who have been awarded a scholarship, which allows you to choose a convenient date and time for your exam within the authorized period.
How can I change the study material/exam language?If you need to request a change to your study material or exam language due to a special circumstance, please provide a detailed written explanation and submit it to the ACAMS support at acams.org/en/help-center.
ACAMS will review your submission. If approved, a new authorization email and study materials will be issued by ACAMS and those resources in original language will be removed.
What happens after I get the scholarship confirmation email?After being notified that you have been awarded the Scholarship, you will receive two emails.
The first email will ask you to confirm your contact information.
The second email will be a welcome email. It will contain your login details and a link to the ACAMS learning management system (LMS). You will also receive an ACAMS membership that will give you access to the relevant study materials.
Upon receiving both emails, we ask that you:
- Confirm that your contact information is up to date
- Make note of the exam dates
- Familiarize yourself with the link to the LMS
If you find that any of your contact information needs to be updated, please contact ACAMS at your earliest convenience.
What is the duration of the Scholarship?The duration of the scholarship may vary in each scholarship. The scholarship recipients must complete the exam including any retake(s) (where applicable), during this Scholarship Period. Failing to do so could result in having to pay fees and possible disqualification from any additional programs that may be offered to scholarship recipients. Please also consider that you must have an active ACAMS membership to take the exam.
How long is the ACAMS membership valid for?Your ACAMS membership is valid for one year and it is effective from the date of your registration in the ACAMS system.
What happens to the free one-year membership if I already have ACAMS membership?If you are an existing ACAMS member, please let our support team know in advance so that we can update our system. Existing members will receive a complimentary one-year membership once their current membership expires.
Who is eligible to apply the scholarship?Scholarship requirements differ based on the specific program. For further details, please visit the scholarship program webpage.
When do I find out if I have been accepted?ACAMS will announce the successful candidates on the specific date. The successful Candidates will be notified before the public announcement.