ACAMS Global Contact Center Frequently Asked Questions
Why is ACAMS changing its Global Contact Centre number?
As a global company with a presence in over 180 jurisdictions, it is important that we are able to provide a seamless and uniform customer service experience to all our members and customers.
What does this change mean for me?
The transition to a Global Contact Centre means that we will be able to better support our members and customers around the world.
How do I find my new number to contact ACAMS customer support?
Your local ACAMS representative is contactable between 9 am – 5 pm Monday – Friday (excluding local public holidays). You can find your local number here. Should you require assistance outside regular business hours, please fill out the ‘Contact Us’ form for assistance.
How soon can I expect a response after submitting my query via the ‘Contact Us’ form?
ACAMS endeavors to respond to all queries within three business days. Kindly check your spam and junk folders. Do also add our email address to your safe sender list.
What do I do if I have a query and do not wish to speak to someone? Where can I send my query to?
Please fill out the ‘Contact Us’ form for assistance, and a member of our team will respond to you as soon as possible.
How does this change affect my membership/subscription?
Your membership, subscription, and account access credentials will not change.
Can I still use the old contact number for ACAMS?
The number you have been using in the past will cease to operate from May 1, 2023, and you are required to use the new contact number, which can be found here.