Madiha Kanwal

Madiha is an accomplished Fraud Prevention and Risk Management Specialist with over 15 years’ experience in the FinTech sector. As a Subject Matter Expert (SME) for the Certified Anti-Fraud Specialist (CAFS) certification at ACAMS, she led the design and development of comprehensive training content across all modules. Her work has equipped Anti-Financial Crime professionals with practical tools and insights to address fraud prevention, detection, risk management, and investigations. With a deep understanding of emerging fraud threats, she created scenario-driven assessments to ensure participants can apply their knowledge in real-world situations. 

Prior to ACAMS, Madiha served as Director of Global Customer Success at Bottomline Technologies, where she led a global team of Fraud Advisors, SMEs, and Customer Success Managers across London, Geneva, Asia, and North America. She focused on stakeholder engagement, value realization, and delivering measurable outcomes for financial institutions (FIs) and non-bank financial institutions (NBFIs). Madiha drove product adoption and ROI for fraud and risk solutions, developed tailored onboarding and training programs, and maintained long-term relationships with business stakeholders and decision-makers. Through strategic initiatives, including customer segmentation, success plans, and QBRs, she ensured customer retention rates exceeded 90% while supporting compliance with global regulatory requirements. Madiha is well-versed in fraud risk assessments and vendor risk assessments. 

With extensive experience in global payment systems including SWIFT, BACS, CHAPS, FPS, and wires. She has also led teams to enhance fraud detection, transaction monitoring, and sanctions screening. Her global regulatory and compliance expertise spans AML, KYC, and sanctions regulations, ensuring organisations maintain operational resilience while mitigating financial crime risks. 

Madiha is Prince2 certified in project management and ITIL qualified in service management, with extensive experience in operational resilience, critical incident management, and problem management. Throughout her career, she has been dedicated to delivering value, driving customer success, and fostering a culture of fraud awareness and proactive risk management.