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Where do I find ACAMS events?

1. To find ACAMS events, please visit our website at www.acams.org 
2. From the Menu, click on ‘Attend an Event’
3. Select from the event’s categories to see upcoming events (Conference/Seminar/Chapters)
4. You can also visit the following link to view all ACAMS upcoming events: ACAMS Events | View all Upcoming Events | ACAMS or click on the magnifying glass and search for ‘upcoming events’

What is the Events' ticket cancellation/refund policy?

All ACAMS event tickets are non-refundable, but ticket holders may request a ticket transfer to another person, colleague, or client, up until a certain date specific to each event.

Cancellation and refund policies are individual to each conference and region, the policy can be viewed on each event webpage.

How do I purchase a ticket for ACAMS Conference?

1. You can register for ACAMS Conferences by going to www.acams.org 
2. From the Menu, click on ‘Attend an Event’
3. From the Conference events category, click on ‘View All Upcoming Conferences’ and select the event you want to attend
4. Select your preferred option (Conference only or with workshops) and click ‘Add to Cart’ 
5. Click on ‘Go to Cart’ 
6. Then select ‘Login/Register’: 
7. If you already have an ACAMS account, please log in with your registered email address (username) and password. 
8. If you are new to ACAMS and do not have an account, please click on ‘Create account for free’ to create a new account. 
9. Follow the payment information step and complete your payment. 
10. If it is a group registration, please contact us via Help Center on our website: https://www.acams.org/en/help-center

How many credits will I be awarded from attending an event?

Credits earned from events vary. Please refer to the event webpage regarding the credit value.

1. Go to: www.acams.org
2. Click "Attend An Event" then click the event name to read the FAQ section at the bottom of the webpage

When will the awarded credit be assigned to my account following an event?

The ACAMS credits will be added and a Certificate of Participation will be sent to participants who have completed their payment via email within two weeks after the event.

Refer to the event webpage for details.

1. Go to: www.acams.org
2. Click "Attend An Event" then click the event name to read the FAQ section at the bottom of the webpage
3. If credits are still not showing after the expected timeframe, please contact us via Help Center on our website: https://www.acams.org/en/help-center

How do I access a virtual conference in Cvent?

Each virtual conference has its login page. You should have received an email directly from the Cvent event platform with login instructions to access the virtual event.

1. To access the registered virtual conference, find the event login link in the before-you-go email.
2. Enter your name and email address used for registration, and you'll get an email with a verification code to complete your login.
3. Use the registered email and verification code mentioned in the emails to access the virtual event.
4. If no email was received, please verify the registered email address.
5. Please contact us via Help Center on our website: https://www.acams.org/en/help-center for email address changes.

Will I receive a certificate of participation?

Yes, A Certificate of Participation will be sent to participants in the paid order who have completed their payment via email within two weeks after the event.

Can I sponsor the event?

If you have a product or service that our community should be aware of, we’d like to help make that happen. Contact Michael Kassa (MKassa@acams.org) for more details. Or please fill up the online form https://www.acams.org/en/events/sponsor-exhibit-acams-event

Can I see who else is attending the event?

Because of privacy regulations, we can’t release the names of attendees. If you want to know who else is attending, why not join in the conversation on social media in the days and weeks before the conference – use #ACAMSAssembly to connect with other attendees.

Am I able to request a special meal for the event?

Kindly specify any dietary restrictions when completing the event registration form, and we will do our best to accommodate them. If you didn’t include this information in the form, please contact us via Help Center on our website: https://www.acams.org/en/help-center for assistance.

How to update the information on the event badge?

Kindly provide the updated information when completing the event registration form. If any changes are needed, please immediately contact us via Help Center on our website: https://www.acams.org/en/help-center

What is the ACAMS Events App?

You should have received an email inviting you to download the "ACAMS Events" mobile app through the App store or Google Play store. The app enables you to view the agenda, floor plans, session materials, and session evaluations, participate in the Q&A, and access other features that will enhance your event experience. If you did not receive this email, or have any questions, please contact us via Help Center on our website: https://www.acams.org/en/help-center

How can I viewed or download the session materials of the event?

Session materials provided by speakers can be viewed or downloaded as they become available, since printed copies will not be distributed on-site. If you'd like to access the materials via the mobile app, please add the session to your agenda in order to unlock these materials. scroll down to the “Attachment” heading and click on the  attachment link.

Please note: Opinions expressed by speakers are not necessarily those of ACAMS.

Are the sessions available on-demand?

If the event includes recorded sessions, they will be available on-demand through the virtual event platform for 90 days following the live event. This allows you to revisit your favorite sessions or catch up on any you may have missed.

Please note, not all sessions are recorded.

Can I change my ticket to an in-person one if I purchase virtually initially?

Yes. You can request a seat swap to the modality of choice and will be invoiced and/or reimbursed for the difference. The current rates on the day of the request are applicable for changes in modality.

For more information, please contact us via Help Center on our website: https://www.acams.org/en/help-center

What if I have a technical issue while attending the virtual event?

Please contact our customer service team by visiting www.acams.org/en/help-center.

Can I share my login to the virtual event?

Because we’re issuing ACAMS credits for this event, every individual who wants to attend must have their own registration.

Can an event ticket be transferred to someone else?

Event Policy may vary in each event.

To learn about ticket policies and deadlines, please visit the related event’s webpage at www.acams.org. Please note, if the transfer is made from an ACAMS member to a non-ACAMS member, you will be charged the difference in cost. If the transfer is from a non-ACAMS member to an ACAMS member, the non-ACAMS member will receive a credit in their account. For changes in modality, the price applied will be the current rate on the day the request is made. Refunds will not be available.

How do I register for an event?

1. You can register for ACAMS Conferences by going to www.acams.org 
2. From the Menu, click on ‘Attend an Event’
3. From the Conference events category, click on ‘View All Upcoming Conferences’ and select the event you want to attend 
4. Select your preferred option (Conference only or with workshops) and click ‘Add to Cart’ 
5. Click on ‘Go to Cart’ 
6. Then select ‘Login/Register’: 
7. If you already have an ACAMS account, please log in with your registered email address (username) and password. 
8. If you are new to ACAMS and do not have an account, please click on ‘Create account for free’ to create a new account. 
9. Follow the payment information step and complete your payment. 
10. If it is a group registration, please contact us via Help Center on our website: https://www.acams.org/en/help-center

How do I register as a speaker for an event?

Please contact us via our Contact Us form on our website to let us know the interested event name, then we will refer your inquiry to the relevant department.

I did not receive the registration confirmation email, what should I do?

Please note, the confirmation email can take a couple of hours to be sent. We also recommend that you check your spam folder. If you still have not received it, please contact us via Help Center on our website: https://www.acams.org/en/help-center for assistance.

How do I request a visa support letter from ACAMS?

To request a Visa Letter, please complete the payment and then contact us via Help Center on our website: https://www.acams.org/en/help-center Our Service Team will contact you to ask for further personal information.