Infusing AI into Customer Lifecycle Management to Reduce KYC Cost and Risk

  • When: August 20, 2020
  • Time: 10:00 AM – 11:00 AM ET
  • Level: All

When it comes to AML/KYC, financial institutions are walking an increasingly thin tightrope: they must dramatically lower operating costs and reduce barriers for customers to engage, while also managing risk at every stage of the customer lifecycle (and across all types, products, and geographies).

In this session, our panel of experts will share lessons from the real world about how to apply data and AI to reduce risk, friction, and cost in order to achieve “Continuous KYC”, where firms can fast-track good customers, ask fewer questions at onboarding and refresh, flag risky customers earlier and defend risk posture.

Learning Objectives:

  • Learning how technology can help save time and money by allowing for simplified due diligence for 30% more customers
  • Reducing friction in KYC (both initial and ongoing due diligence) without adding risk
  • Learning from practical experience from experts on the front lines: process, techniques, regulatory considerations

Who Should Attend

  • Risk and Compliance leaders
  • AML/KYC Analysts & Investigators
  • Industry Consultants
  • IT decision makers
  • Data scientists


  • Global
  • Retail & Commercial Banking
  • Corporate Banking
  • Wealth Management
  • Technology




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Can’t attend live? Register anyway! The recording to this webinar will be available in your LMS account after the event.


Shilpa Arora


Shilpa is the AML Director, Europe Middle East and Africa for ACAMS, where she is responsible for the development of regional anti-financial crime content strategy and implementation across all channels. Shilpa also builds and manages the expanding multilingual faculty of leading subject matter experts and instructors who work with ACAMS on curriculum development, instruction, event programming and task forces.  Shilpa represents ACAMS by speaking at select major industry events and conferences, participating in think tanks and engaging proactively with policy makers, regulators and industry practitioners across the region.

Shilpa is an industry expert in financial crime prevention in the financial services sector. She has a strong understanding of risk frameworks and control environments. She is highly regarded for her ability to deliver large scale culture change and transformation in technology and financial crime prevention.

Previously Shilpa was the Head of Financial Crime Prevention for the Retail and Business Bank in Santander UK. She was accountable for all areas of financial crime prevention including KYC/ CDD, customer screening, payment screening, transaction monitoring, customer risk assessment and assurance. She led the bank through the implementation of AML/ CTF and ABC policies, advisory on high risk onboarding, training and communication and risk assessments. She also held leadership roles in Barclays in financial crime prevention, governance and controls and led large transformation programmes.

Shilpa has a background in technology and holds a degree in computer science where she was the top student. She also holds an MBA from Cass Business School which she completed with distinction.

Michael Dawson
  • Michael Dawson

  • Managing Director
  • Promontory


Michael has led many of Promontory’s complex, large engagements involving compliance, risk management, and governance both in the U.S. and in many other countries around the world. He is an internationally recognized expert in anti-money laundering, sanctions, and counter-terrorist financing.

Michael’s largest engagements have been in the areas of anti-money laundering, sanctions, and counter-terrorist financing; mortgage servicing; Service Member Civil Relief Act compliance; compliance risk assessments; and privacy / information security.

Austin Wells
  • Austin Wells

  • Offering Manager, Financial Crimes
  • IBM


Austin Wells is a financial crime thought leader in IBM’s Data & AI portfolio responsible for KYC, AML, Sanctions, and Fraud offerings. Mr. Wells is a frequent speaker and author on innovation in financial crimes covering subjects across KYC, AI, real-time payments fraud, graph analytics, blockchain, Cyber-Fraud convergence, Case Management, and related topics. Austin previously held leadership positions at BAE/Detica and Digital Harbor. Mr. Wells holds degrees from The Wharton School and Duke University, and lives in Washington DC.