Can Digital Tools Speed Up AML RFI Outreach? A Case Study

Recorded

Online

1 ACAMS Credit

Overview

Digital transformation is everywhere. AML departments can leverage emerging technology to enhance operational efficiency in customer outreach — for example, by reaching customers quickly, getting answers in near real-time and getting direct explanations for customer activity. In this webinar we discuss one such project to show how innovation can invigorate AML teams.

Learning Objectives

Learning why and how to track the AML Request for Information process

Discovering what digital tools for direct customer inquiries are being used in the industry

Gaining best practices around using digital RFIs: choosing communication channels, balancing user experience versus context and explainability, freeform versus structured inquiries, selecting the right tone of voice, etc.