Terminating High-Risk Clients: Navigating Demarketing a Customer

  • When: Previously recorded on: June 11, 2014
  • Time: 12:00 PM – 2:00 PM ET
  • Level: Advanced

Making the decision to end a customer relationship for potential AML/CTF risks is not as simple as giving notice that their accounts will be closed. In today’s marketplace of multiple products and services, differing legal and contractual obligations and conflicting regulatory expectations there can be legal, reputational and contractual impediments to “firing” a client. Attend this engaging and informative webinar to learn what to consider if you determine that doing business with an entity or individual brings high risk to your institution.

Learning Objectives

  • Outlining relevant legal, regulatory and reputational risks associated with ending a relationship with a customer
  • Communicating with your institution’s business units and the customer concerning the decision to close an account
  • Handling law enforcement requests to keep an account open after the institution has decided to end the relationship

Who Should Attend

  • AML auditors
  • AML compliance professionals
  • Analytics professionals
  • Compliance officers
  • Consultants
  • Examiners
  • Executive management
  • Independent audit professionals
  • Quality Assurance staff
  • Risk management specialists


  • Banks and Credit Unions
  • Government and Regulatory Agencies
  • Insurance
  • Securities and Investment Firms


ACAMS Members Non-Members
$195 $295
Purchase Recording Join ACAMS


Rob Goldfinger
  • Rob Goldfinger

  • President
  • NominoData


James Finnerty
  • James Finnerty

  • Senior Vice President, Associated Deputy Global
  • Money Laundering Officer
  • TD Bank

Michael Raffa
  • Michael Raffa

  • Executive Vice President, Managing Director and Chief AML Officer
  • Santander Bank N.A.