AFC Trends & Typologies: Fraud Prevention in the Age of Mandatory Reimbursement

Shilpa is the Chief Product Officer at ACAMS. She is responsible for the performance, content and strategy of anti-financial crime training solutions and their implementation across all channels and client segments.

Shilpa represents ACAMS by speaking at select major industry events and conferences, participating in think tanks and engaging proactively with industry leaders across the globe.

Previously, Shilpa was the Head of Financial Crime Prevention for the Retail and Business Bank in Santander UK. She was accountable for all areas of financial crime prevention including KYC/CDD, customer screening, payment screening, transaction monitoring, customer risk assessment and assurance. She led the bank through the implementation of AML/CTF and ABC policies, advisory on high-risk onboarding, training and communication, and risk assessments. She also held leadership roles at Barclays in financial crime prevention, governance, and controls, and led large transformation programs.

Eric has worked in Banking and Fintech product management for almost 25 years, and has been with Bottomline for the last 5 years, leading global product management for a suite of payment fraud monitoring solutions.

Ray Olsen is an accomplished financial crime executive leader with 19 years of professional banking and financial services experience, specifically in Fraud, AML/BSA and OFAC. He is currently the Senior Vice President Senior Director of Enterprise Fraud Management at the Wintrust Financial Corporation in Rosemont, IL. Wintrust Financial Corporation is a full-service bank, 68 billion in assets, 200 branch locations in IL, WI, IN, MI and FL.  Ray leads a large team of Fraud Investigative professional fraud analysts, investigators, and leaders. Ray is a former law enforcement officer and a US Army Reserve veteran.

Aisling has worked in Financial Crime for a decade. In that time, she has completed a lot of KYC on customers in corporate, investment, business and retail banks across multiple products from capital markets and prepaid cards. For the past five years, she has designed controls including customer risk assessments, transaction monitoring rules and CDD processes for some of Britain’s biggest banks and building societies. She has a lot of experience delivering change programmes stemming from regulatory engagement.

Aisling holds two law degrees and before changing career to work in financial crime, she worked in aviation security and for a series of human rights charities. She has delivered human rights education for the Council of Europe in Ireland, Azerbaijan and Hungary.