Carmen M.
Morales
Carmen M. Morales serves as the International Operations Operations Chief for Homeland Security Investigations (HSI), Office of International Operations. Mrs. Morales provides operational and programattic oversight for 13 Attache offices in Europe, Africa and the Levant and ensures the implementation of investigative activities and programs are in accordance with national priorities.
Prior to this assignment, Carmen served as the Operations Operations Chief for HSI’s Office of Domestic Operations where she managed twelve domestic field offices. She also served as the Program Manager for Undercover Operations Unit. In this capacity, she provided leadership, guidance and programmatic support to Certified Undercover Operations, while overseeing and developing the digital implementation of the agencies Confidential Informants program. She served as an advisor for senior management and HSI field offices on complex legal and operational issues on matters surrounding Department of State Awards, International Lure Operations, Exigent Security for Witness Program, Prisoner Furloughs, HSI Fugitives and other Undercover Operations related programs.
Carmen was born and raised in Puerto Rico where she began her law enforcement career in 2004 as a Special Agent with HSI. In 2014 she became a group supervisor and managed the Illicit Trade Enforcement Group, Identity and Benefit Fraud Group and the Cornerstone Investigations Group. In addition to specializing in financial and trade fraud operations, she developed and implemented practices that developed and maintained partnerships with members of the banking community, the public and private sectors by developing the first HSI Citizens Academy. This academy was developed to provide community leaders with the opportunity to receive training and education regarding HSI’s organizational and operational structure while bolstering relationships to enhance community relations.
Carmen holds a Master’s Degree from the Interamerican University of Puerto Rico and currently resides in Virginia where she enjoys her time doing outdoor activities with her family and friends.