Candidates may reschedule their exam directly on the Pearson VUE site at no cost to them up to 72 hours before their scheduled exam. You may also reschedule or cancel via the Pearson VUE call center (1-866-389-8339) up to 72 hours before the exam for a fee of US$20. Pearson VUE call centers will answer questions related to online scheduling and rescheduling free of charge.
If you cancel or reschedule an exam within 24 to 72 hours of your scheduled time on the Pearson VUE site, there will be a fee of US$100 collected by Pearson VUE. There is an additional fee of US$20 for rescheduling an exam by phone during this window.
If you cancel your exam within 24 hours or do not show up for your scheduled appointment, you will need to contact ACAMS and you will be charged for a new authorization.
To obtain a new authorization, the candidate must:
(1) Request an invoice through the Contact Us page;
(2) Pay the examination fee for their new authorization to test (US$299 for Private members and US$199 for Public member); and
(3) Reschedule their exam through the test delivery website.