Does this course fit my needs?

  • Who can attend? Are there prerequisites?

    Prerequisites are rare, and are identified in the syllabus for each course. Most courses start with the “Essentials” and works up to just the right depth for staff at all levels to apply to your specific programs and systems.

  • Is this appropriate for people who are CAMS?

    Yes, for all certificates except “AML Foundations” (which is a subset of CAMS). Many CAMS graduates are enrolling in ACAMS Certificates which have much more depth about each specific topic.

  • Is the course appropriate for my country/region?

    The course is written and presented by subject matter experts working around the world. It pulls examples from many countries, and is globally appropriate.

  • Is the course appropriate for my industry?

    Yes, the lessons and examples are relevant to any industry. A primary focus is “financial institutions” (in all varieties).

  • Does the course contain downloadable content for future reference?

    Yes, key content in PDF format is provided to course participants. Do not distribute elsewhere.

  • What part of the course do I do first/next?

    The LMS learning path will guide you. ACAMS will email you occasional reminders, especially before live events.

  • The LMS learning path isn’t allowing me to access ______.

    The LMS unlocks parts when you finish the ones before it. Be sure you have completed the previous parts—including clicking the “MARK AS COMPLETE” button where instructed to do so.

  • The learning path shows that I completed _____ but I haven’t yet.

    You might have accidentally clicked the “MARK AS COMPLETE” button for that part. It’s OK. You can still access that part, so follow the instructions to complete the work. When finished, just move on.

  • I watched the video but it doesn’t show as completed.

    If you quit the video before the end, watch the rest of the video by clicking the progress bar to jump to where you stopped earlier. If you already watched all the video, click the “MARK AS COMPLETE” button.

  • I can’t complete the homework because I can’t access/find the specified discussion forum on ACAMS.org.

    The LMS learning path has a PDF homework assignment with links to the discussion forum. Follow the homework instructions carefully.

  • I lost my LMS password.

    Your initial password is your ACAMS member number.

  • What if I miss a live event?

    A recording will be available to you on the learning path a few days after each live event. Whether you attend live or watch a recording, you still get credit for participating in that event.

  • Can I purchase after the start date?

    YES, if you pay and start before the first live event. The first week’s assignment is to watch a 30-minute video (available 24×7) and you must complete that before the first live event.

  • How long can I access the course?

    Certificates expires 4 weeks from the course start date.

  • I started the course but did not complete on time. May I get an extension beyond the deadline (e.g., because I was out sick on the last day of access, or I miscounted the weeks, or I keep failing the assessment)?

    YES. We can extend the due date in the LMS by 1 week from the original due date.

  • I never did start the course (e.g., because I forgot or didn’t know I was enrolled, or I paid after the due date). What are my options?

    YOU CAN CHOOSE…

    • We can extend the due date in the LMS by 1 week from the original due date. You can quickly complete all parts. If you missed live event(s), you would need to watch recording(s).
    • We can re-enroll you in the next available series (probably starting within a month or two).
  • Can I get a refund?

    ACAMS current refund policy is at http://www.acams.org/policies/.

Assessment / Credits

  • What is the minimum score for the assessment?

    • For AML Foundations there are 40 questions. You must earn 80%. Multiple attempts are allowed, so review the material and retake the test.
    • For all other Certificates there are 20 questions. You must earn 80%. Multiple attempts are allowed, so review the material and retake the test.
  • How can I return to the assessment for future reference, or to see which questions I missed?

    You cannot. The assessment is confidential once you pass it. That’s intended to protect the integrity of the assessment.

  • How do I get my certificate?

    Download it directly from the ACAMS learning management system. It will appear when you successfully complete the course.

  • What CAMS credits do I get? How do I request those?

    ACAMS automatically adds 4 CAMS credits to your account when you complete the course.

Technical requirements

  • Can I view the course on my (iPad, phone, tablet, laptop, etc.)?

    The course is compatible with most operating systems and browsers to make it easy to participate. Most of the self-paced parts are mobile-friendly: Video, homework, final assessment, and AML Foundations screens. The virtual classroom uses Webex Event Center which currently does not support mobile devices. Contact your organization’s IT department for assistance. The ACAMS Learning Management System (LMS) is https://acams.exceedlms.com.

  • What do I do if I have technical difficulties?

    Contact your organization’s IT department for assistance. At the beginning of each live event, the host will announce the phone number for Webex technical support, as an option to using your in-house IT.