Q. What is an ACAMS web seminar?

A. The ACAMS Web Seminar provides access to one of ACAMS’ educational resources: live online presentations that offer valuable information in a multimedia setting. Conveniently accessible from the home or office, a web seminar involves no travel expenses. Access the seminar using your web browser and listen to experts discuss timely issues over the phone or over your computer speakers. A single fee means unlimited access from the same location at no additional cost. Successful completion of the web seminar earns participants CAMS continuing education credits.

Q. Where do I find ACAMS web seminar schedules?

A. Upcoming topics can be found on the ACAMS website at the following link: http://www.acams.org/ACAMS/ACAMS/TrainingEvents/WebSeminars/Default.aspx

For more web seminar information or inquiries, email info@acams.org or call Member Services at +1-305-373-0020 or toll free (U.S. Only) +1-866-459-CAMS (2267)

Q. What is the difference between an ACAMS live chat and an ACAMS web seminar?

A.  A live chat is a complimentary ACAMS members-only benefit. It is a real-time question and answer session with a moderator and top-industry expert where members can ask an expert questions regarding the specified topic. Participants stream the audio live over their computer speakers. For more information please visit:
http://www.acams.org/ACAMS/ACAMS/TrainingEvents/LiveChats/Default.aspx

A. A web seminar consists of a Power Point presentation that is viewed over the Internet with live audio. A web seminar is available to anyone upon receipt of a paid registration. To check and test your computer before a live chat or web seminar, click on the link below:

http://support.webex.com/SelfServiceWeb/SelfServicePortal.portal?_nfpb=true&_pageLabel=SystemRequirementsHome&root=support&parent=helpSupport&child=sysReq

Contact your IT department if you do not have administrative privileges to download computer applications such as ActiveX or Java.

Q. What does the web seminar registration fee include?

• One computer login and password to logon to the web seminar. 
• One toll-free telephone call to access the audio portion of the seminar. 
• Presentation materials and supplements that can be duplicated for seminar participants.

Q. How do I register?

A. Visit our website www.acams.org and complete the online registration form or download the fax/mail registration form. The registration form and fee must be received no later than one day prior to the seminar. Same day orders must register and pay via phone.

Q. What form of payment is accepted?

A. Master Card, Visa, American Express, Discover, check or wire transfer. All payments must be received prior to the web seminar. For wire transfer information, please contact our Service Team at +1.305.373.0020.

Q. Do I need to pay prior to attending the web seminar?

A. Yes. Payment must be received prior to the web seminar. For further assistance, please contact Member Services at +1-305-373-0020 or toll free (U.S. Only) +1-866-459-CAMS (2267).

Q. Do I need to register for multiple ACAMS web seminars simultaneously to receive the discount rate?

A. Yes. To receive the discount rate for more than one ACAMS web seminar registration, orders must be submitted at the same time. Discounts will not apply retroactively.

Q. Will I receive instructions ahead of time on how to access the web seminar?

A. Once payment is received, three (3) business days prior to the web seminar, Member Services will send you a confirmation email with instructions on how to test your computer. Two (2) business days prior to the web seminar an email will be sent to you with instructions on how to access the web seminar and where to download the Power Point presentation and other materials. Contact Member Services at +1-305-373-0020 or toll free (U.S. Only) +1-866-459-CAMS (2267) if you have not received the instructions.

Q. May I give the login of the web seminar to a colleague for the purpose of viewing from a different location?

A. No. The login to a web seminar is sold as a single connection.

Q. How long are ACAMS web seminars?

A. They are typically two hours long.

Q. What are the requirements to receive continuing education credits?

A. All attendees will receive a certificate of attendance. Please note that certificates of attendance will not be available for FREE web seminars. ACAMS reserves the right to charge a $10 administration fee per certificate. At the end of the presentation, the named registrant may e-mail ACAMS with their attendee list and payment so that certificates can be issued. Certificates of attendance can be attached to recertification or continuing education forms and sent to certification@acams.org

Q. Can I request additional certificates of attendance?

A. Yes. Once the seminar is completed, if you would like to request additional certificates of attendance, please email an excel file with separate columns for the first name, last name, title, company name, address, email, phone and fax number of each attendee to info@acams.org along with payment of $40 per certificate requested (administration fee). To process payment over the phone, please call +1 305.373.0020. A member services representative will email a PDF of each certificate to the requestor.

For example:

Q. What if I would like to suggest a topic of discussion that is not currently offered?

A. Please forward comments/suggestions to Eva Bender, Global Director, Education and Training at ebender@acams.org   

Q. What is ACAMS’ web seminar cancellation and refund policy?

A.
Cancellations:
If you are unable to attend a web seminar, cancellations must be made in writing, by email, letter or fax, three (3) business days prior to the web seminar in order to receive a full refund. Later cancellations will be charged in full or issued a credit toward future programs.

Substitutions:
Substitutions may be made at any time prior to the beginning of the event. Substitutions must be requested in writing, by fax, email or mail. Please note that if the transfer is made from an ACAMS member to a non-ACAMS member, you will be charged the difference in cost.

No Shows:
If the registrant does not log on to the web seminar and does not designate a substitute attendee prior to the event, the registrant will be responsible for the full registration fee.

ACAMS Cancellations / Rescheduling:
In the event that ACAMS should cancel a web seminar, all paid registrants of that seminar will receive a full refund. ACAMS reserves the right to cancel or reschedule a web seminar at any time. Registrants will have the opportunity to attend the rescheduled web seminar or a new web seminar, or request a full refund.